This is just my own opinion!!!
I won't even mention all the other dispatcher's that I have spoken to about this New World Aegis CAD system that we are using and apparently seems to be sweeping across the nation as being one of the leading 'best' systems. I haven't met one dispatcher that says they actually like it! Apparently, I came from an agency that ran a third teared system. However, I would take the Data911 CAD system against this system any day of the week!!!!!
Please allow me to vent! First let me say that the system IS NOT set up correctly! It's not even set up completely! CAD means Computer Aided Dispatching, which means that this computer system should aid me in dispatching units to a call. It does not! No suggestions, no clue on what area or who's territory this is!! You do not want to know what I have to do to verify who actually responds to Oak St. Trust me... It's long detailed and well..... I always get it wrong!!
It should aid me in putting an officer on a traffic stop and running his plate and then running his drivers license easily and effectively so as to keep the officer out of harms way! It does not!!!! Far from it!!
The key strokes that we have to do to 1. put an officer on a stop are enormous and unnecessary. 2. The mouse work that is required is unspeakable! and 3. Where is the darn command for running the DL without opening up the call and opening up the stupid tiny tab to run the DL... I want to do it from the Command line without having to remember how many darn semi colons go between the stupid address and the license plate!!! (3 for your information!)
Whoever created this program has either never been a dispatcher or hasn't been a dispatcher recently or has never worked for an agency with more then 3 units going out on traffic at once while trying to dispatch a water rescue!!!! And yes I read the manual to this system I found laying around.
I have on the other hand figured out how to skip the F10 function of creating a quick call and doing it all from the command line. While running the License plate only (only works if its not out of state plate). Saves about 12 keystrokes.
How do you close a call and enter disposition from the command line? I haven't figured that one out! I miss my quick and easy 5G12 C.80..1A3.R (ENTER) and the call was done!!!! I am getting sick of putting the unit in service click with the mouse, click the boxes they called out and then clicking close and returning to the keyboard!!!
Data911 I miss you!!! I miss the simple easy functions. Yes you crashed more!! But you were so much safer in the long run for our officers!